Frequently Asked

You have questions. We have answers. Start by selecting a topic from the list below.

Your enrollment allows us to collect and display your sales data into the Progress page.
Please contact your AutoZone Territory Sales Manager for assistance in updating your address.
Please contact your AutoZone Territory Sales Manager.
Rewards are shipped approximately 6-8 weeks after the conclusion of the promotion. You can check the shipping status by clicking the Reward Status link.
Each reward form provides information about whether or not the request can be filed online, or if an official claim form must be mailed in. The website will show Submit Online if the offer allows a digital submission.
If an original receipt is required for your offer, it must be sent unless you live in Rhode Island. If you send your original, always keep a copy for your records.
Please contact the retailer or distributor where the purchase was made and ask them to reprint a receipt for you. This process can be more easily facilitated if you’ve paid with a credit card and know the date of purchase.
Qualifying purchases made online usually have an email validating your purchase date, amount invoiced and also have a packing slip included in the shipment. For online purchases, the email and packing slip are used as the sales receipt. Please provide both to validate your purchase when a receipt is requested.
If the submit by date or postmark date has passed for your reward, you will NOT be eligible for that reward. Always check the terms and conditions as soon as possible to ensure you submit in time.
An e-mail address is preferred as it allows us to provide you with up to date information regarding your reward request. All information submitted with your reward request form is kept confidential.
Rewards usually have a limit to the number of claims that can be submitted for each customer, household, or address. To find specific terms and conditions, or the limit of how many rewards are allowed for an offer, please check your reward request form. Using additional addresses that are not your own to qualify for more than the limit per customer is considered mail fraud and is against the law.
Please click "Reward Status" to check the status of your qualified reward for shipping information.
If you are unqualified and have supplied an email address for your account, you should have received an email stating the reason for the unqualified status and any steps that may be taken to correct the status. If there are additional questions regarding your reward status, please send us an email through the "Contact Us" link on this site.
UPC stands for Universal Product Code. Every product you purchase has this code. Check your form to see if you need to send in the original bar code or a photocopy. This bar code may be located on the back, bottom or side of your product packaging or wrapper. Below is an example of what a UPC bar code looks like:
This means you need to remove and send the universal product bar code from the packaging. This will require you to cut the box around the UPC code. This may make your product ineligible for return. When an original is required, a photocopy will not be sufficient to satisfy the requirement of the reward offer.